Testimonials

“I was first introduced to Chad’s group in 2003 when I was building a new sales division for a national lender. It was very difficult to attract proven Loan Consultants at that time due to the refinance boom that was taking place. I was forced to hire agents with very little experience. Chad took the time to learn our business, learn the direction we wanted to go and then develop training material that would take us there. His delivery of the material is second to none! Everyone gets involved in their training and “practices” their new skills throughout the training program.

I moved to a new lender in 2006 and took over an internet mortgage division that was struggling. One of the first calls I made was to Chad to get him involved in my plans to rework the division. Chad came out and learned the internet mortgage business, then developed a training program that was in line and in support of what we wanted to accomplish. As I began to hire a new staff I was able to bring on a more seasoned and talented staff. We would run everyone through the training and on many occasions I would have a Loan Consultant state prior to training “I have heard all of this before, I have been to multiple training programs, I do not need any more sales training. Besides, I would rather be selling.” I would make a deal with them. They attend day one of the training and then, if they felt the training was not worthwhile, they would be excused from the rest of the training. One might feel this offer that I make was a risky proposition because if we had one LC proclaim the training was not worth his time, the barn doors may open and the class would dwindle in size quickly. I have made this offer many times and, to date, not one LC has opted out of training after day one. In fact, they repeatedly give feedback stating that of all the training they have been through, Chad’s training is, by far, the best they have taken part.

As we have grown (currently at 68 sales agents) the experience level and talent level of our newly hired staff has risen sharply. Also, with the drastic changes the mortgage industry has undergone in the last 18 months, our business model has changed quickly. Chad is able to make “tweaks” to the program on very short notice to stay current with our ever changing sales environment.

I recommend Chad and his group without hesitation!”

– Dan Reynoldson
North American Savings Bank, FSB

---

“Growth is up 13% in August alone. We still continue to do our monthly calls to review ARM's performance. The focus has shifted slightly to target accounts that we know are sending business to the competition. In short, the PDM's are helping us stay aggressive in the market place and the excitement continues to grow each month as the fleet moves up. Last month alone, Insurance business was up 6% and we hit 20K on the road for the first time ever in Chicago. We didn't stop there as we continue to set records each week.”

– Larry Kucharski
Group Vice-President of Daily Rental, Enterprise Rent A Car

---

“In evaluating our need to gain a competitive service advantage we realized that our success could be guaranteed if we provided our front line supervisors with the skills to lead a call center. One of our Vice Presidents suggested that we contact Chad Carden for the two of them worked together in developing a learning experience under similar circumstances.

In meeting with Chad we evaluated our Management team identifying our strengths and opportunities within the entire leadership team. We focused our attention on providing structure around Preparation, Building Rapport, Observation, Establishing a Game Plan, Execution with Coaching and Follow Up. I was most impressed with the fact that Chad was equally interested in our results for together we established metrics to define our success and/or failure.

You might think, alright Chad is great at identifying a plan but what about his execution. WOW...you realize that Chad's delivery of the material and follow up is sign of his commitment to your organization. By taking time to understand your business he communicates the messaging as if he had been a member of our company for several years.

At the end of the day, it's all about results. In working with Chad we noted immediate and long term benefit to our employee attrition, adherence to schedule, average handle time per call and employee confidence in our leadership team. We've now built into our leadership the DNA framework for conducting team meetings, one on one employee meetings, developing employee plans, and coaching performance.

Thanks Chad You are the Best.”

– Mark Franciskovic
Training Director, Farmers Insurance Group

---

“Chad Carden guided us through the development of our sales training process, The Marshall Way. This system of training, and the leadership that Chad brought to this process has been a very big part of the continued growth of our company. His method of training and his ability to create a higher level of understanding is the best that I have ever seen. I would highly recommend his services to anyone who is looking for creative ways to grow their business.”

– Tom Conley
Vice President of Sales, Marshall Salon Services

---

“Chad Carden is the benchmark in Sales training and development today! His enthusiasm, passion, and charisma set him apart in the industry! Attending a program facilitated by Chad will not only have you on the edge of your chair, but will inspire you to achieve more, perform better, and produce better results in any endeavor you may choose! Chad is the ultimate professional and if you have the chance . . . .you must book Chad for your next sales training event! Not doing so will only limit your company's possibilities! Top qualities: Great Results , Personable , Creative.”

– Rob Reynolds
Sr. Regional Manager, Logics/AVP Strategic Planning and Business Development, L’Oreal Hired Chad as a Career Coach in 2007 , and hired Chad more than once.

---

“Chad’s speaking ability and motivational expertise drives the team to meet their business objectives. He clearly gets you to 'think differently' and helps you focus on changes that you can influence. His enthusiasm is contagious and refreshing. He has helped us get real measurable results which have shown us a great ROI.”

– Lisa Lettau
Sr. Manager Member Sales, AOL

---

“Chad, I have been to many sales and management classes over the last 20 years. I can say without reservation that I took the most away from yours.”

– Will Roloson
Countrywide Financial

---

“This is one of the best, if not the best speaker I have ever had the pleasure of listening to.”

– Brian Eckart
Student

---

“I have to say that Chad is probably the best public speaker I have ever had the opportunity to experience because he is genuinely excited about what he is talking about.”

– Stacey Sergent
Student

---

“There are but a handful of individuals who are able to persuade one to change his/her beliefs and ideas. Chad Carden certainly helped me to see a new light in a corner of myself that had the tendency to be very dark. Motivation and the right attitude have been things that were lacking in my life. He helped me to see a way to improve my drive and how to motivate myself in the direction that I want to go.”

– Richard Rehfeldt
Student