Bradley J. Baumunk’s Bio
Bradley J. Baumunk specializing in contact center and back office workload distribution, workforce optimization, and call center best practices - including performance management and attrition reduction solutions to contact centers which translate to higher customer satisfaction.
During the past 20 years, Baumunk has held leadership roles at companies including GC Services, FDC, Ticketmaster, PRC, Volaris. America Online, Echostar (Dish Network), and Farmers Insurance where he oversaw different functions including recruiting, human resources, workforce management, training, operations, and IT. These centers ranged in size from 150 - 800 seats with hours of operation 24 X 7 X 365. Baumunk has proven skills to manage multiple queues - including collections, sales, customer service, technical support, directory assistance, and retention - in B2B and B2C environments.
Baumunk is focused on continuing innovation and thought leadership to solve the challenges faced by contact centers and back office operations. Brad provides performance-based solutions that enable a seamless experience, improve productivity, exceed the expectations of its clients, and enhance overall corporate profitability.
Described as ebullient, focused, witty, passionate, sincere, hard-charging, and dynamic, Baumunk has infused clients with his own brand of energetic leadership, vision, and spirit. Baumunk grew up in St. Louis, MO and graduated from the University of Missouri with a bachelor's degree in Finance.
Baumunk is an active participant in his community, and has served on the Boys and Girls club Board, Chamber of Commerce, and Education Foundation Boards.
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